Refund policy

At OVRAGE Fragrances, customer satisfaction is our priority. We take great care in packaging and delivering every order. If you experience any issues with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • You received the wrong product.
  • Your order arrived damaged or defective.
  • The product was significantly different from what you ordered.

To be eligible for a return, the item must:

  • Be reported within [X DAYS] of delivery.
  • Be in its original packaging.
  • Include all accessories (if applicable).
  • Show no signs of misuse or intentional damage.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used perfumes.
  • Products with broken seals (unless received damaged).
  • Items damaged due to improper use or mishandling.
  • Products purchased during clearance or final sale promotions (unless defective).

3. Damaged or Defective Products

If your order arrives damaged, leaking, defective, or incorrect:

  1. Contact us within [X DAYS] of receiving your order.
  2. Email us at ovrageofficial@gmail.com.
  3. Include:
    • Your order number.
    • Clear photos or videos of the product and packaging.
    • A brief description of the issue.

After reviewing your claim, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

4. Refund Process

Once your return request has been approved and the product has been received (if required), we will inspect the item.

If approved, your refund will be processed within [REFUND PROCESSING TIME] using the original payment method where applicable.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.

You will be notified once your refund has been processed.

5. Exchanges

We are happy to offer exchanges for eligible products.

You may request an exchange if:

  • You received the wrong product.
  • The item was damaged during shipping.
  • The product has a verified manufacturing defect.

Exchange requests must be submitted within [X DAYS] of receiving your order.

6. Return Shipping Costs

If the return is due to:

  • A damaged product.
  • A defective item.
  • An incorrect order shipped by OVRAGE Fragrances.

We will cover the return shipping costs.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

7. Refund Exceptions

Refunds may not be issued if:

  • The product has been used or significantly consumed.
  • The item is returned without its original packaging (where required).
  • The request is made after the allowed return period.
  • The damage was caused by improper handling after delivery.

8. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched through our courier partner, it cannot be cancelled. In such cases, the standard Return & Refund Policy will apply.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: OVRAGE Fragrances
Email: ovrageofficial@gmail.com
Store Type: Online Store
Business Location: Karachi, Pakistan

Our customer support team is always happy to assist you.

At OVRAGE Fragrances, we value your trust and are committed to providing premium-quality fragrances and a worry-free shopping experience. If something isn't right, we'll work with you to resolve it as quickly and fairly as possible.